Refund policy
RETURN & REFUND POLICY
Effective date: August 24, 2026 | Contact: info@saidwell.eu
Every product is made specifically for you at the moment you order it. Because of this custom, made-to-order production process, we are not able to accept returns or exchanges for reasons such as sizing, change of mind, or personal preference.
This also means that, in line with EU consumer protection law (Directive 2011/83/EU, Article 16(c)), the standard 14-day right of withdrawal does not apply to made-to-order, personalized goods.
What We Do Cover
We stand behind the quality of what we send you. If your order arrives damaged or defective (printing errors, faulty material, damage in transit) or incorrect (wrong design, size, or item from what you ordered), we will fix it, free of charge, with a replacement or a full refund, your choice.
How to Report an Issue
- Contact us at info@saidwell.eu within 14 days of receiving your order.
- Include your order number and clear photos showing the damage, defect, or error.
- We'll review your case and respond within 2–3 business days with next steps.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days of approval. Replacement items are reprinted and shipped following our standard processing times.
Lost Packages
If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local courier office first, then contact us. We'll help investigate. If tracking shows no movement for an extended period, contact us and we'll look into it with the carrier.